We know the way you feel "Who is this consumer? What's their enterprise identify once more? Have not we already answered that? Who's handling this email?" Devote considerably less time figuring that out and never ever be aggravated by One more assist email all over again.

Remember to Check out our short 5 minutes introduction online video right here that rapidly walks you thru all The essential features of our ticket administration system.

Easy knowledge. We managed to create a hassle-free interface and adapt our app for all sizes of screens.

You can optionally set up the login page to instantly redirect users towards your SAML/SSO service provider once they check in and currently being redirected again towards the helpdesk application. Obtain much more data about login/SSO in this article

Logging requests from a pc, smartphone or Almost every other system that supports e-mail or Internet-searching.

Asset administration - observe your assets, assign assets to the end users and tickets, track incident historical past and speedily discover the asset proprietor

Almost all of the options explained above function considerably better When you have a Awareness Foundation. But what if you're just starting out and all you have got are solved assistance tickets? Head to any one of them and question GPT to produce an short article for yourself. Establish your KB after a while with nominal energy!

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You can manually Sign off of your Harmony Portal. If you do not Sign off, the Harmony Portal will quickly log you out after 4 hrs of inactivity. The four several hours of inactivity is predicated about the person information stored as part of your browser's area storage.

The ticket checklist updates in genuine-time. You don't ever have to refresh the web page - the data is always up to date, showing convenient popups as new tickets get there.

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Automation/macros motor - Put in place challenging workflows employing our uncomplicated "if this - do this" engine. Here's an example set off-action: "if the ticket becomes overdue send an HTTP-request to an external URL"