We understand how you really feel "Who is this client? What's their business title yet again? Haven't we presently answered that? Who's managing this electronic mail?" Invest significantly less time figuring that out and by no means be irritated by One more guidance electronic mail yet again.

Make sure to check our limited 5 minutes introduction video clip in this article that swiftly walks you thru all The essential features of our ticket administration procedure.

Every one of these functions are current in Jitbit Helpdesk. Obtaining the job carried out and getting it done quickly and simply is all vital if you're supporting your shoppers.

Jitbit comes with a developed-in Understanding Foundation, report builder and an asset administration module that tracks your company's pcs and network products.

You can also add tags for your tickets, working with tags In combination with types to wonderful tune your structure all the more. A ticket can even have many tags assigned to it. A superb illustration is often a "characteristic ask for" tag to simply uncover all the ongoing function requests.

At the time The problem is fixed it can be even further published to the assistance desk Awareness Base, leaving a file of handy information for foreseeable future prospects.

The created-in automation engine can induce particular steps in reaction to predefined process gatherings. Firms can use it to produce a variety of automation answers: from triggering fundamental SLA deadline alerts - to elaborate tasks like setting up State-of-the-art chatbots.

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You now not ought to dig via your help mailbox trying jitabet to come across "that e-mail we received from this purchaser every week ago". A ton of functions - but concealed right up until you'll need them

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There is certainly practically nothing very as fulfilling as figuring out a hazardous efficiency concern and squashing it like a bug. That's precisely what we did recently at Jitbit, and we're pretty enthusiastic about it.

Note that In case you are logging in right after staying automatically logged out as a result of inactivity, you're going to be returned to the same display and Firm you were being accessing when you had been logged out. In case you experienced switched organizations following logging in, This can be unique from a default organization.